Service Options

On-Site Service and Disaster Response
In the chaos that often surrounds a data loss disaster, many customers desire the reassuring presence of recovery experts. Security concerns or a need for the greatest recovery speed and efficiency possible could also require on-site service. In such cases, DataBank personnel will come to your business or home and start the recovery process. Our engineers are trained to properly gather and handle data in its damaged condition. This step is critical to ensure that the greatest amount of data possible is recovered.

Emergency Service
Emergency service means we stop everything and focus our attention on you - 24/7. After receiving your equipment, a DataBank Data Services engineer will work on your data recovery without interruption until your data is retrieved. Depending on the nature of your data loss, this service can typically take 1 day or less. If you wish to receive emergency service, please notify your DataBank Data Services representative during your initial contact.

Priority Service
Priority service moves you to the front of the line for a turnaround of 2 to 3 days. When you choose priority service, a dedicated engineer is assigned to work on your data recovery during normal business hours until the recovery is complete. More times than not, priority service cuts your turnaround time in half.

Standard Service
If you have experienced a data loss, DataBank Data Services will provide you with the most complete data recovery possible. After shipping your damaged drive or storage device to DataBank Data Services' labs, our experts will investigate your hardware, diagnose the problem and determine whether a recovery can take place. If you wish to proceed with the data recovery process, your equipment will be placed in the job queue and your lost data will be recovered in the order it was received. Working during normal business hours (8:00 am - 5:00 pm, Monday through Friday), DataBank Data Services will complete most standard recoveries in as few as 3 to 5 days.

Weekend/Holiday Service
If your data loss nightmare occurs on a Friday, and you need a successful recovery by first thing Monday morning or during a Federal Holiday, DataBank Data Services' weekend/holiday service is a must. Also benefited by this service are customers who need their information back immediately, regardless of what day the data loss first took place. When you choose this option, DataBank Data Services' engineers will work from 8:00 am to 5:00 pm Saturday and Sunday to ensure a timely recovery. Please note that weekend service depends on the availability of DataBank Data Services engineers.